At Cardivo, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, or defective item, please contact us so we can review the issue and assist you.
Eligible items may be returned within 30 days of delivery. To qualify for a return, items must be unused, unopened, and in their original condition and packaging.
Due to the collectible nature of trading card products, opened booster packs, booster boxes, bundles, and other sealed TCG products are generally not eligible for return unless they arrive damaged, defective, or incorrect.
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. Include your order number and clear photographs of the product and packaging.
After reviewing the issue, we may offer a replacement or refund as appropriate.
Once your return or refund has been approved, the refund will be issued to your original payment method. Please allow 2–7 business days for the refund to appear, depending on your payment provider.
If an item becomes unavailable and we are unable to fulfill your order, we may offer a suitable replacement or issue a refund for the unavailable item.
Opened or used trading card products, items damaged after delivery due to customer handling, and products without their original packaging may not be eligible for return or refund.
If the return is required because you received an incorrect, damaged, or defective item from Cardivo, we will cover reasonable return shipping costs where applicable.
For other approved returns, the customer may be responsible for return shipping costs.
Please contact us before sending any item back. Unauthorized returns may not be accepted.
If you have any questions regarding returns or refunds, please contact us:
Cardivo
Email: help@cardivo.shop